More about the Finalists - Responsibility
| Individual | ||
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| Name : Virginia Squire Position : RN Department : Duffy Ward Site : Lady Davidson Private Hospital Virginia Squire is a natural teacher and keeps herself fully informed with new and correct methods of carrying out procedures within the wards. Communication is a key with Virginia, new Grads and students are a speciality when Virginia is on shift with them. Virginia has made a difference in the ward for the staff and patients by her contribution to teaching and therefore the patients benefit from correct procedure and reduced health and safety risk. Virginia is popular with her peers and the patients for her positive attitude(and her great singing!) | |
| Team | ||
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| Name of Team : Endoscopy & DSU The Endoscopy and Day Surgery team consists of dynamic, caring, dedicated and hardworking individuals who are focused on learning continuously and delivering exceptional patient-centered care. The staff make patients feel safe and well looked after. They have developed and fostered relationships with our VMOs. There is great collaboration which ensures that lists are running smoothly and both patients and doctors are satisfied with the services as well as patient and staff safety are ensured. They have increased their patient numbers, 4,920 cases which is 5% higher than the previous financial year, without an increase in resources whilst delivering a very high standard of care as demonstrated in their patient satisfaction result. Team productivity has increased over the past year. In one of the hospital newsletter, it has been reported that the Endoscopy Unit is one of the fast growing departments in the hospital. In the financial year 2018-2019, the department has done. Patient experience dashboard has revealed that the department's net promoter score is 100% as of 17/07/2019. The Endoscopy Suite consistently receives the highest score across the whole hospital on the patient satisfaction survey through Qualtrix. Overall Satisfaction : May 2019 - 90.3% June 19 95.8% July 100%. | |