More about the Finalists - Team Work and Integrity
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| Name : Jo Watts Position : Nurse Unit Manager Department : Emergency Department Site : Northern Beaches Hospital Since opening a new Emergency Department at Northern Beaches Hospital the Nurse Unit Manager has not only successfully amalgamated and welcomed nursing teams from the closure of 2 different hospitals but created a new team as one that are proudly dedicated to delivering excellent health care. Jo has worked above and beyond in every aspect to make the department work effectively. She ensures her staff feel supported. Ongoing patient satisfaction and compliments are also a commendation to the exemplary leadership skills displayed by Jo. There is very positive staff morale within the emergency department which is a reflection of the Jo's organisational ability that resonates commitment and value. Jo has created a an efficient, cohesive and "can-do" team, achieving the very tight ED State KPIs despite unprecedented ED demand and exceeding the targets for patient wait times- all with a smile- a super human job. | |
| Team | ||
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| Name of Team : Liaison Office Team The Hills Private Hospital was struggling with a poor reputation. From August 2017 the Liaison team worked on staff relationships, customer service training, up-skilling of the clinical staff, building bridges with VMO's and all referring hospitals. They deliver a consistent quality service which focus on continuous improvement and aspire to be better than the day before.Without the drive, commitment and passion from the liaison team this would not have been possible. | |