We strive to provide thehighest standard of health care. We look for new opportunities or ways toimprove our care and service. We seek to understand and exceed expectations.

You should nominate a Teamor Individual who either:

• Delivered outstanding customer service to patients or clients; or
• Has been responsible for the development and/or implementation of an initiative which improves our care and service.

How this can bedemonstrated

• Goes above and beyond and exceeds expectations of patients and their families or internal customers
• Proactively responds to the needs of patients and their families or internal customers
• Displays acts of kindness to patients and their families or internal customers
• Consistently uses 'always events' to get us 'Back to Bedside' to provide exceptional care and an exceptional patient experience
• Improved patient survey scores through a targeted project
• Proactively considers the health, safety and wellbeing of contractors, patients and families, visitors and staff to create a safe environment

About Service Excellence from Healthscope on Vimeo.

Team Work and Integrity

Our workmates know they canrely on the team. We are open and honest in our communications. We embraceconstructive feedback and recognise achievements. We earn each other's respectand receive it in return.

You should nominate a Teamor Individual who either:

• Demonstrated great teamwork to achieve outcomes not possible individually; or
• Made a significant contributions to the success of a team.

How this can bedemonstrated

• Recognises the achievements and efforts of peers
• Communicates openly and honestly with peers
• Seeks to understand the viewpoints of others
• Acknowledges and responds to individual and group differences
• Values the work of others and other teams
• Brings together people from multiple team or areas to solve challenges
• Proactively considers the health, safety and wellbeing of their peers to ensure their own and their team’s safety whilst providing care and in the day to day work environment
• Collaborates and cooperates with others
• Supports the team goal/purpose above individual needs

About Teamwork and Integrity from Healthscope on Vimeo.

Aspiration

Innovation, continuous learning and creativity are integral to the success of our organisation. We lead into the future by building of the past. We are proactive and think outside the square when responding to new and emerging opportunities and needs.

You should nominate a Team or Individual who:

• Demonstrate that they are innovative and proactive in responding to opportunities and needs of patients, staff or the organisation.

How this can be demonstrated

• Delivers the highest standards of clinical practice
• Seeks and acts on feedback to improve
• Embraces and promotes best practice
• Implements innovative practices to improve care and service
• Drives own personal development and learning to be their best and is informed of best practice
• Implements creative and engaging safety or wellbeing initiatives
• Promotes Healthscopes research, outcomes and services internally and externally
• Continuously looks for improvements and implements solutions that make a difference to patients, efficiency or effort

This award may be linked toHealth, Safety and Wellbeing initiatives or the Back to Bedside strategy(Quality Improvement Plan should be included with the nomination.)

About Aspiration from Healthscope on Vimeo.

Responsibility

We are accountable to ourselves, our colleagues, our patients and doctors, our organisation and our owners. Our decisions are made with a balanced focus. We are health, safety and wellbeing champions.

You should nominate a Team or Individual who:

• Who put the health, safety & wellbeing as a key top priority
• Who deliver initiatives that are efficient (either time or cost) and effective in improving staff health, safety & wellbeing whilst delivering service excellence ; or
• Have demonstrated the sustainable use of resources

How this can be demonstrated

• Proactively considers the health, safety and wellbeing of contractors, patients, families, visitors, staff and self
• Is a champion when contribution to and implementing site safety plans
• Takes ownership for actions; follows through on commitments
• Leans in to solve problems or challenges
• Admits mistakes and learns from the experience
• Proactively implements solutions that make a difference to staff health safety and wellbeing and patient experience, quality, efficiency, effort or the bottom line
• Uses resources in a sustainable manner

This award may be linked to Health, Safety and Wellbeing initiatives or the Back to Bedside strategy(Quality Improvement Plan should be included with the nomination.)

About Responsibility from Healthscope on Vimeo.

Rising Star

We are the future nursing workforce. We show exceptional commitment to delivering person centred care. We are recognised as a role model and are highly regarded by supervisors and peers. We demonstrates the Healthscope STAR values in all we do.

You should nominate an Individual who:

• Is currently completing or completed their graduate year after June 2019

How this can be demonstrated

• Shows exceptional commitment to delivering person centred care within their scope of practice
• Is recognised as a role model
• Is highly regarded by supervisors and peers
• Demonstrates the Healthscope STAR values

Shooting Star

We are the leaders who demonstrate exceptional leadership qualities, who motivate, inspire, take and share responsibility, communicate effectively, set high standards for ourselves and others and demonstrate the STAR values in all we do.

You should nominate an Individual who:

• Is currently in a team leader or manger role.

How this can be demonstrated:

• Motivates and inspires the people around them to accomplish more than they would have normally.
• Inspires a high level of commitment from others when taking on new initiatives.
• Actively shares responsibility, authority, information and credit when working towards the achievement of a goal.
• Takes prompt decisive action to resolve issues quickly, inclusively and effectively.
• Communicates in a manner that is fair, straightforward, honest and open.
• Sets a high standard of integrity by leading through example and maintains high personal standards.
• Demonstrates the Healthscope STAR values